Once an order is confirmed, Gulabjaggery will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of Damaged product
Gulabjaggery needs to be notified of the damaged product within 5 days from the delivery date via email to gulabjaggery@gmail.com.
In the email, please include the order number, an image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
In case of multiple item shipments, only the affected product can be returned and replaced.
In case the jar or packaging material is damaged, it won’t be refundable.
We will be happy to re-send and replace the product(s) promptly, and we will work with you on providing an amicable solution.
Emails will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
In case of Missing product
Gulabjaggery needs to be notified of the missing product within 5 days from the delivery date via email to gulabjaggery@gmail.com.
In the email, please include the order number, an image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received.
We will be unable to accept a refund request. However, we will be happy to promptly re-send the missing product.
Emails will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
In case of spoiled product
Gulabjaggery needs to be notified of the spoilage of the product within 10 days from the delivery date via email to gulabjaggery@gmail.com.
In the email, please include the order number, date of packaging/date of manufacture, and clear images or a video of the product.
We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand, so no two batches will be identical. No compromise is made in the natural production process, the use of the best and natural ingredients, and we will ensure that maximum nutritional value is retained.
We will work with you on providing an amicable solution.
The product will be replaced after due investigation and diligence, and we assure a fair outcome at all times.
Emails will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
K&K ENTERPRISE
203, Chandan Niwas,
Andheri East, Mumbai: 400069
Maharashtra, India
gulabjaggery@gmail.com
